[xep-support] Re: Issue with PDF images

[Hugo Inacio]

I do know that resaving it with Adobe can correct it. XEP does not handle it, and the  only way to check that is on publish time. Is there a preflight to check if images are compatible with XEP or not?

Thanks
Hugo

From: Kevin Brown <kevin at renderx.com>
Sent: Friday, 8 February 2019 3:36 PM
To: Hugo Inacio <Hugo.Inacio at objective.com>; 'RenderX Community Support List' <xep-support at renderx.com>
Subject: RE: [xep-support] Re: Issue with PDF images

While it's not our job to process some PDF, I opened your file in Adobe Acrobat and did absolutely nothing but save it (24984-1.pdf)
I formatted the document with RenderX (image.pdf).

What is wrong with it? Who knows?
We can try and analyze but the fact that I open the file with and Adobe tool and just save it seems to clear up the issue that exists in the file itself.

Kevin


From: Hugo Inacio [mailto:Hugo.Inacio at objective.com]
Sent: Thursday, February 07, 2019 8:01 PM
To: kevin at renderx.com<mailto:kevin at renderx.com>; RenderX Community Support List <xep-support at renderx.com<mailto:xep-support at renderx.com>>
Subject: RE: [xep-support] Re: Issue with PDF images

I'm OK with it being corrupt, as long as I know how to detect the corruption before pushing it to XEP

From: Xep-support <xep-support-bounces at renderx.com<mailto:xep-support-bounces at renderx.com>> On Behalf Of Kevin Brown
Sent: Friday, 8 February 2019 2:59 PM
To: 'RenderX Community Support List' <xep-support at renderx.com<mailto:xep-support at renderx.com>>
Subject: [xep-support] Re: Issue with PDF images

Likely the PDF you are including is corrupt or incompatible.

Please send the PDF itself.

Kevin

From: Xep-support [mailto:xep-support-bounces at renderx.com] On Behalf Of Hugo Inacio
Sent: Thursday, February 07, 2019 7:47 PM
To: RenderX Community Support List <xep-support at renderx.com<mailto:xep-support at renderx.com>>
Subject: [xep-support] Issue with PDF images

Hi ,

I am getting the following issue with one of my images:

[error] Failed to create image file:/c://images/24984.pdf of type null
[error] com.renderx.graphics.ImageFormatException: Unsupported type (4) of entries in a cross-reference stream.

Is there a way to get more information on what this error is? And how to check for what causes this on the image itself?

Thanks,
Hugo
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