[xep-support] Re: Error message when processing JPGs

[Alexey Gagarinov]

David,

> We recently upgraded to XEP Version 4.19 build 20110304. I made a screen
> capture and saved it as a JPG using default Adobe Photoshop settings.
> When referencing this JPG, I now get the following message:
>
> [error] com.renderx.graphics.ImageFormatException: Error parsing EXIF
> data in JPEG image
> file:/E:/ppsvn/Bookshelf/titles/_lab/Book/images/screencap-1.jpg
>
> I would be happy to provide the image file, if needed.

Please send us that JPEG to support at renderx.com
and we will proceed there. :)

Regards,
   Alexey Gagarinov
RenderX
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