[xep-support] Problems printing PDF

[Alexander Peshkov]

Hello Anders,

We saw a similar problem some time ago. It manifested when
document produced by XEP was printed on PostScript printers from
Acrobat 4.0. The reason was a bug in Acrobat 4.0; since version
3.22, XEP includes a workaround for it.

If you are using XEP older than XEP 3.2.2 please upgrade to a newer
version.
If the problem persists with XEP 3.2.2 or older we would like to have
a small example of both source FO and PDF (off-list).
Information about your printer manufacturer and exact diagnostic
issued by print shop RIP would also be helpful.

Best regards,
Alexander Peshkov                             mailto:peshkov at renderx.com
RenderX


AS> Hi,

AS> we're having problems with pdf's generated from XEP.


AS> 1. When printing to a regular printer from Acrobat (usually Acrobat 5 or
AS> lower), the printout shows only miniatures of the page, about 3 x 5
AS> cm... The problem doesn't seem to be occurring in Acrobat 6, but we
AS> can't count on our customers to have the latest version.

AS> 2. The print shop is complaining not only about the above problem, but
AS> also that the files won't go through the RIP properly.


AS> There is no problem when we generate postscript and then use distiller
AS> to create the pdf, but it is a bit less convenient...

AS> Best,

AS> Anders

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