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<p class="MsoNormal"><span style="mso-fareast-language:EN-US">Please define “no longer found”: was working fine prior to the version update, after the upgrade could not connect to, was unavailable, did not respond, insert your preferred terminology.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="mso-fareast-language:EN-US">I did not do it in that precise order, I uninstalled the old version, installed the new version, then rebooted (when I saw it was not working). For the avoidance of doubt, I have just repeated the
process with a reboot after removing the old version, same result. I then uninstalled the newer version, reinstalled the old one and it began working again, without a reboot.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="mso-fareast-language:EN-US">I am running this with JRE6 version 6.0.250.6.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="mso-fareast-language:EN-US">I also note that when I make the call to XEP to process an FO file, I see an entry in the Cliser log file that corresponds to that request as per normal:<br>
<br>
10:07:46 AM Received a request: /create-formatter/<o:p></o:p></span></p>
<p class="MsoNormal"><span style="mso-fareast-language:EN-US">Current formatter: 0<o:p></o:p></span></p>
<p class="MsoNormal"><span style="mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="mso-fareast-language:EN-US">At least I see plenty of these in the production log, so I assume that is normal.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="mso-fareast-language:EN-US">That would suggest the service is actually being located and called successfully but that either Cliser is either not responding or is returning some error, you would know better about that than
I.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="mso-fareast-language:EN-US">Here is the full log from a failed test with the new version:<br>
<br>
10:07:39 AM<o:p></o:p></span></p>
<p class="MsoNormal"><span style="mso-fareast-language:EN-US">Starting Cliser service ...<o:p></o:p></span></p>
<p class="MsoNormal"><span style="mso-fareast-language:EN-US">JAVA-HOME=C:\Program Files (x86)\Java\jre6<o:p></o:p></span></p>
<p class="MsoNormal"><span style="mso-fareast-language:EN-US">JAVA-CLASSPATH=<o:p></o:p></span></p>
<p class="MsoNormal"><span style="mso-fareast-language:EN-US">JAVA-OPTIONS=<o:p></o:p></span></p>
<p class="MsoNormal"><span style="mso-fareast-language:EN-US">XEP-LICENSE=C:\Program Files\RenderX\XEPWin\xep\license.xml<o:p></o:p></span></p>
<p class="MsoNormal"><span style="mso-fareast-language:EN-US">XEP-CONFIG=C:\Program Files\RenderX\XEPWin\xep\xep.xml<o:p></o:p></span></p>
<p class="MsoNormal"><span style="mso-fareast-language:EN-US">XEP-JAR=C:\Program Files\RenderX\XEPWin\xep\lib\xep.jar<o:p></o:p></span></p>
<p class="MsoNormal"><span style="mso-fareast-language:EN-US">CLISER-JAR=C:\Program Files\RenderX\XEPWin\xep\lib\cliser.jar<o:p></o:p></span></p>
<p class="MsoNormal"><span style="mso-fareast-language:EN-US">CLISER-SERVERS=1<o:p></o:p></span></p>
<p class="MsoNormal"><span style="mso-fareast-language:EN-US">LOG-FILE=C:\dev\logs\cliserservice.log<o:p></o:p></span></p>
<p class="MsoNormal"><span style="mso-fareast-language:EN-US">CLISER-CONTROL-PORT=6997<o:p></o:p></span></p>
<p class="MsoNormal"><span style="mso-fareast-language:EN-US">CLISER-PORT-RANGE=6570-6770<o:p></o:p></span></p>
<p class="MsoNormal"><span style="mso-fareast-language:EN-US">DISABLE-CLISER-ENGINE-HTTP-CONTROL-PORT=False<o:p></o:p></span></p>
<p class="MsoNormal"><span style="mso-fareast-language:EN-US">Calculating Cliser ports ...<o:p></o:p></span></p>
<p class="MsoNormal"><span style="mso-fareast-language:EN-US">Starting servers ...<o:p></o:p></span></p>
<p class="MsoNormal"><span style="mso-fareast-language:EN-US">Starting java: -Xrs -Dcom.renderx.xep.CONFIG="C:\Program Files\RenderX\XEPWin\xep\xep.xml" -Dcom.renderx.xep.LICENSE="C:\Program Files\RenderX\XEPWin\xep\license.xml" -cp "";"C:\Program Files\RenderX\XEPWin\xep\lib\cliser.jar";"C:\Program
Files\RenderX\XEPWin\xep\lib\xep.jar" com.renderx.xepx.cliser.Engine -port 6570 -hcport 6571<o:p></o:p></span></p>
<p class="MsoNormal"><span style="mso-fareast-language:EN-US">Starting load balancer ...<o:p></o:p></span></p>
<p class="MsoNormal"><span style="mso-fareast-language:EN-US">10:07:46 AM Received a request: /create-formatter/<o:p></o:p></span></p>
<p class="MsoNormal"><span style="mso-fareast-language:EN-US">Current formatter: 0<o:p></o:p></span></p>
<p class="MsoNormal"><span style="mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="mso-fareast-language:EN-US">And from a successful test with the old version:<o:p></o:p></span></p>
<p class="MsoNormal"><span style="mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="mso-fareast-language:EN-US">10:15:10 AM<o:p></o:p></span></p>
<p class="MsoNormal"><span style="mso-fareast-language:EN-US">Starting Cliser service ...<o:p></o:p></span></p>
<p class="MsoNormal"><span style="mso-fareast-language:EN-US">JAVA-HOME=C:\Program Files (x86)\Java\jre6<o:p></o:p></span></p>
<p class="MsoNormal"><span style="mso-fareast-language:EN-US">JAVA-CLASSPATH=<o:p></o:p></span></p>
<p class="MsoNormal"><span style="mso-fareast-language:EN-US">JAVA-OPTIONS=<o:p></o:p></span></p>
<p class="MsoNormal"><span style="mso-fareast-language:EN-US">XEP-LICENSE=C:\Program Files (x86)\RenderX\XEPWin\xep\license.xml<o:p></o:p></span></p>
<p class="MsoNormal"><span style="mso-fareast-language:EN-US">XEP-CONFIG=C:\Program Files (x86)\RenderX\XEPWin\xep\xep.xml<o:p></o:p></span></p>
<p class="MsoNormal"><span style="mso-fareast-language:EN-US">XEP-JAR=C:\Program Files (x86)\RenderX\XEPWin\xep\lib\xep.jar<o:p></o:p></span></p>
<p class="MsoNormal"><span style="mso-fareast-language:EN-US">CLISER-JAR=C:\Program Files (x86)\RenderX\XEPWin\xep\lib\cliser.jar<o:p></o:p></span></p>
<p class="MsoNormal"><span style="mso-fareast-language:EN-US">CLISER-SERVERS=1<o:p></o:p></span></p>
<p class="MsoNormal"><span style="mso-fareast-language:EN-US">LOG-FILE=C:\dev\logs\cliserservice.log<o:p></o:p></span></p>
<p class="MsoNormal"><span style="mso-fareast-language:EN-US">CLISER-CONTROL-PORT=6997<o:p></o:p></span></p>
<p class="MsoNormal"><span style="mso-fareast-language:EN-US">CLISER-PORT-RANGE=6570-6770<o:p></o:p></span></p>
<p class="MsoNormal"><span style="mso-fareast-language:EN-US">Calculating Cliser ports ...<o:p></o:p></span></p>
<p class="MsoNormal"><span style="mso-fareast-language:EN-US">Starting servers ...<o:p></o:p></span></p>
<p class="MsoNormal"><span style="mso-fareast-language:EN-US">Starting java: -Xrs -Dcom.renderx.xep.CONFIG="C:\Program Files (x86)\RenderX\XEPWin\xep\xep.xml" -Dcom.renderx.xep.LICENSE="C:\Program Files (x86)\RenderX\XEPWin\xep\license.xml" -cp "";"C:\Program
Files (x86)\RenderX\XEPWin\xep\lib\cliser.jar";"C:\Program Files (x86)\RenderX\XEPWin\xep\lib\xep.jar" com.renderx.xepx.cliser.Engine -port 6570 -hcport 6571<o:p></o:p></span></p>
<p class="MsoNormal"><span style="mso-fareast-language:EN-US">Starting load balancer ...<o:p></o:p></span></p>
<p class="MsoNormal"><span style="mso-fareast-language:EN-US">10:15:16 AM Received a request: /create-formatter/<o:p></o:p></span></p>
<p class="MsoNormal"><span style="mso-fareast-language:EN-US">Current formatter: 0<o:p></o:p></span></p>
<p class="MsoNormal"><span style="mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm 0cm 0cm">
<p class="MsoNormal"><b><span lang="EN-US" style="font-family:"Calibri",sans-serif;mso-ligatures:none">From:</span></b><span lang="EN-US" style="font-family:"Calibri",sans-serif;mso-ligatures:none"> Xep-support <xep-support-bounces@renderx.com>
<b>On Behalf Of </b>Kevin Brown<br>
<b>Sent:</b> Tuesday, May 21, 2024 2:41 AM<br>
<b>To:</b> 'RenderX Community Support List' <xep-support@renderx.com><br>
<b>Subject:</b> [xep-support] Re: Issue installing WinXEP on Windows 10<o:p></o:p></span></p>
</div>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
<ul style="margin-top:0cm" type="disc">
<li class="MsoListParagraph" style="margin-left:0cm;mso-list:l2 level1 lfo3">the Cliser service can no longer be found.<span lang="EN-US" style="font-family:"Calibri",sans-serif"><o:p></o:p></span></li></ul>
<p class="MsoListParagraph">Please define “no longer found”<o:p></o:p></p>
<p class="MsoListParagraph"><o:p> </o:p></p>
<ul style="margin-top:0cm" type="disc">
<li class="MsoListParagraph" style="margin-left:0cm;mso-list:l2 level1 lfo3">I assume you uninstalled the old version, rebooted and then installed the new version. If you didn’t, then 6570 would be unavailable as it would be bound to the old one. You cannot
have two Windows services with the same name.<span lang="EN-US" style="font-family:"Calibri",sans-serif"><o:p></o:p></span></li></ul>
<p class="MsoNormal"><span lang="EN-US" style="font-family:"Calibri",sans-serif"><o:p> </o:p></span></p>
<div>
<p class="MsoNormal"><span lang="EN-US" style="font-family:"Calibri",sans-serif;color:#1F497D;mso-ligatures:none">Kevin Brown<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-family:"Calibri",sans-serif;color:#1F497D;mso-ligatures:none">Executive Vice President, Sales & Marketing RenderX, Inc.<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-family:"Calibri",sans-serif;color:#1F497D;mso-ligatures:none">(650) 327-1000 Direct<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-family:"Calibri",sans-serif;color:#1F497D;mso-ligatures:none">(650) 328-8008 Fax<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-family:"Calibri",sans-serif;color:#1F497D;mso-ligatures:none">(925) 395-1772 Mobile<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-family:"Calibri",sans-serif;color:#1F497D;mso-ligatures:none">skype:kbrown01<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-family:"Calibri",sans-serif;color:#1F497D;mso-ligatures:none"><a href="mailto:kevin@renderx.com"><span style="color:#0563C1">kevin@renderx.com</span></a><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-family:"Calibri",sans-serif;color:#1F497D;mso-ligatures:none"><a href="mailto:sales@renderx.com"><span style="color:#0563C1">sales@renderx.com</span></a><o:p></o:p></span></p>
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<p class="MsoNormal"><b><span lang="EN-US" style="font-family:"Calibri",sans-serif;mso-ligatures:none">From:</span></b><span lang="EN-US" style="font-family:"Calibri",sans-serif;mso-ligatures:none"> Xep-support <<a href="mailto:xep-support-bounces@renderx.com">xep-support-bounces@renderx.com</a>>
<b>On Behalf Of </b>Darren Munt<br>
<b>Sent:</b> Sunday, May 19, 2024 7:26 PM<br>
<b>To:</b> RenderX Community Support List <<a href="mailto:xep-support@renderx.com">xep-support@renderx.com</a>><br>
<b>Subject:</b> [xep-support] Issue installing WinXEP on Windows 10<o:p></o:p></span></p>
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<p class="MsoNormal">I am attempting to install WinXEP on a new development machine. I have installed a version from 2016 (I think). Setup file version is 11.50.0.42619. This is working fine.
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<p class="MsoNormal">However when I install a more recent version from the XEPWin.msi dated 13/12/2019, the Cliser service can no longer be found. The install works fine, the Cliser service starts and there are no errors in the Cliser log, but the .Net client
reports ‘Unable to connect to [machine-name]:6570 CLISER server’.<o:p></o:p></p>
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<p class="MsoNormal">I have opened ports 6570, 6571, and 6997. Given it works fine with the earlier version, what else might be stopping it from connecting?<o:p></o:p></p>
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