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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link="#467886" vlink="#96607D" style='word-wrap:break-word'><div class=WordSection1><p class=MsoNormal><span style='font-family:"Calibri",sans-serif'>When XEPWin installs, it is set to manual start of the service.<br>This is because you need to create the proper config file for it.<br><br>So, if you look at Services in the Control Panel do you see this?<br><br></span><span style='font-family:"Calibri",sans-serif;mso-ligatures:none'><img width=666 height=148 style='width:6.9375in;height:1.5416in' id="Picture_x0020_1" src="cid:image001.png@01DAAADC.32615EA0"></span><span style='font-family:"Calibri",sans-serif'><br><br>And what are they set to? Manual or Automatic?<o:p></o:p></span></p><p class=MsoNormal><span style='font-family:"Calibri",sans-serif'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-family:"Calibri",sans-serif'><o:p> </o:p></span></p><div><p class=MsoNormal><span style='font-family:"Calibri",sans-serif;color:#1F497D;mso-ligatures:none'>Kevin Brown<o:p></o:p></span></p><p class=MsoNormal><span style='font-family:"Calibri",sans-serif;color:#1F497D;mso-ligatures:none'>Executive Vice President, Sales & Marketing RenderX, Inc.<o:p></o:p></span></p><p class=MsoNormal><span style='font-family:"Calibri",sans-serif;color:#1F497D;mso-ligatures:none'>(650) 327-1000 Direct<o:p></o:p></span></p><p class=MsoNormal><span style='font-family:"Calibri",sans-serif;color:#1F497D;mso-ligatures:none'>(650) 328-8008 Fax<o:p></o:p></span></p><p class=MsoNormal><span style='font-family:"Calibri",sans-serif;color:#1F497D;mso-ligatures:none'>(925) 395-1772 Mobile<o:p></o:p></span></p><p class=MsoNormal><span style='font-family:"Calibri",sans-serif;color:#1F497D;mso-ligatures:none'>skype:kbrown01<o:p></o:p></span></p><p class=MsoNormal><span style='font-family:"Calibri",sans-serif;color:#1F497D;mso-ligatures:none'><a href="mailto:kevin@renderx.com"><span style='color:#0563C1'>kevin@renderx.com</span></a><o:p></o:p></span></p><p class=MsoNormal><span style='font-family:"Calibri",sans-serif;color:#1F497D;mso-ligatures:none'><a href="mailto:sales@renderx.com"><span style='color:#0563C1'>sales@renderx.com</span></a><o:p></o:p></span></p><p class=MsoNormal><span style='font-family:"Calibri",sans-serif;color:#1F497D;mso-ligatures:none'><a href="https://urldefense.proofpoint.com/v2/url?u=http-3A__www.renderx.com_&d=DwMFAw&c=-5LgSL_TkF3nGRQI95ci6eeFVMQ5VESHPf5koMIAxOA&r=yVuryK9i5mTC1HwUhhk11jhcfoM_R79kcOemHB3wJKI&m=_pMuyWQwWjkweA_2ZgroeXdOPL47i9HXHONuCevGjNA&s=VFnYR1htDHu9RCll2WrcHORu2W57P6A8xvtq01n2caU&e="><span style='color:#0563C1'>http://www.renderx.com</span></a> <o:p></o:p></span></p></div><p class=MsoNormal><span style='font-family:"Calibri",sans-serif'><o:p> </o:p></span></p><div><div style='border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal><b><span style='font-family:"Calibri",sans-serif;mso-ligatures:none'>From:</span></b><span style='font-family:"Calibri",sans-serif;mso-ligatures:none'> Darren Munt <darrenm@ardex.com.au> <br><b>Sent:</b> Monday, May 20, 2024 5:17 PM<br><b>To:</b> kevin@renderx.com; RenderX Community Support List <xep-support@renderx.com><br><b>Subject:</b> RE: [xep-support] Re: Issue installing WinXEP on Windows 10<o:p></o:p></span></p></div></div><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><span lang=EN-AU>Please define “no longer found”: was working fine prior to the version update, after the upgrade could not connect to, was unavailable, did not respond, insert your preferred terminology.<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-AU><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-AU>I did not do it in that precise order, I uninstalled the old version, installed the new version, then rebooted (when I saw it was not working). For the avoidance of doubt, I have just repeated the process with a reboot after removing the old version, same result. I then uninstalled the newer version, reinstalled the old one and it began working again, without a reboot.<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-AU><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-AU>I am running this with JRE6 version 6.0.250.6.<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-AU><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-AU>I also note that when I make the call to XEP to process an FO file, I see an entry in the Cliser log file that corresponds to that request as per normal:<br><br>10:07:46 AM Received a request: /create-formatter/<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-AU>Current formatter: 0<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-AU><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-AU>At least I see plenty of these in the production log, so I assume that is normal.<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-AU><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-AU>That would suggest the service is actually being located and called successfully but that either Cliser is either not responding or is returning some error, you would know better about that than I.<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-AU><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-AU>Here is the full log from a failed test with the new version:<br><br>10:07:39 AM<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-AU>Starting Cliser service ...<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-AU>JAVA-HOME=C:\Program Files (x86)\Java\jre6<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-AU>JAVA-CLASSPATH=<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-AU>JAVA-OPTIONS=<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-AU>XEP-LICENSE=C:\Program Files\RenderX\XEPWin\xep\license.xml<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-AU>XEP-CONFIG=C:\Program Files\RenderX\XEPWin\xep\xep.xml<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-AU>XEP-JAR=C:\Program Files\RenderX\XEPWin\xep\lib\xep.jar<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-AU>CLISER-JAR=C:\Program Files\RenderX\XEPWin\xep\lib\cliser.jar<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-AU>CLISER-SERVERS=1<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-AU>LOG-FILE=C:\dev\logs\cliserservice.log<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-AU>CLISER-CONTROL-PORT=6997<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-AU>CLISER-PORT-RANGE=6570-6770<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-AU>DISABLE-CLISER-ENGINE-HTTP-CONTROL-PORT=False<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-AU>Calculating Cliser ports ...<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-AU>Starting servers ...<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-AU>Starting java: -Xrs -Dcom.renderx.xep.CONFIG="C:\Program Files\RenderX\XEPWin\xep\xep.xml" -Dcom.renderx.xep.LICENSE="C:\Program Files\RenderX\XEPWin\xep\license.xml" -cp "";"C:\Program Files\RenderX\XEPWin\xep\lib\cliser.jar";"C:\Program Files\RenderX\XEPWin\xep\lib\xep.jar" com.renderx.xepx.cliser.Engine -port 6570 -hcport 6571<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-AU>Starting load balancer ...<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-AU>10:07:46 AM Received a request: /create-formatter/<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-AU>Current formatter: 0<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-AU><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-AU>And from a successful test with the old version:<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-AU><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-AU>10:15:10 AM<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-AU>Starting Cliser service ...<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-AU>JAVA-HOME=C:\Program Files (x86)\Java\jre6<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-AU>JAVA-CLASSPATH=<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-AU>JAVA-OPTIONS=<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-AU>XEP-LICENSE=C:\Program Files (x86)\RenderX\XEPWin\xep\license.xml<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-AU>XEP-CONFIG=C:\Program Files (x86)\RenderX\XEPWin\xep\xep.xml<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-AU>XEP-JAR=C:\Program Files (x86)\RenderX\XEPWin\xep\lib\xep.jar<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-AU>CLISER-JAR=C:\Program Files (x86)\RenderX\XEPWin\xep\lib\cliser.jar<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-AU>CLISER-SERVERS=1<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-AU>LOG-FILE=C:\dev\logs\cliserservice.log<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-AU>CLISER-CONTROL-PORT=6997<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-AU>CLISER-PORT-RANGE=6570-6770<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-AU>Calculating Cliser ports ...<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-AU>Starting servers ...<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-AU>Starting java: -Xrs -Dcom.renderx.xep.CONFIG="C:\Program Files (x86)\RenderX\XEPWin\xep\xep.xml" -Dcom.renderx.xep.LICENSE="C:\Program Files (x86)\RenderX\XEPWin\xep\license.xml" -cp "";"C:\Program Files (x86)\RenderX\XEPWin\xep\lib\cliser.jar";"C:\Program Files (x86)\RenderX\XEPWin\xep\lib\xep.jar" com.renderx.xepx.cliser.Engine -port 6570 -hcport 6571<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-AU>Starting load balancer ...<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-AU>10:15:16 AM Received a request: /create-formatter/<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-AU>Current formatter: 0<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-AU><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-AU><o:p> </o:p></span></p><div><div style='border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal><b><span style='font-family:"Calibri",sans-serif;mso-ligatures:none'>From:</span></b><span style='font-family:"Calibri",sans-serif;mso-ligatures:none'> Xep-support <<a href="mailto:xep-support-bounces@renderx.com">xep-support-bounces@renderx.com</a>> <b>On Behalf Of </b>Kevin Brown<br><b>Sent:</b> Tuesday, May 21, 2024 2:41 AM<br><b>To:</b> 'RenderX Community Support List' <<a href="mailto:xep-support@renderx.com">xep-support@renderx.com</a>><br><b>Subject:</b> [xep-support] Re: Issue installing WinXEP on Windows 10<o:p></o:p></span></p></div></div><p class=MsoNormal><span lang=EN-AU><o:p> </o:p></span></p><ul style='margin-top:0in' type=disc><li class=MsoListParagraph style='margin-left:0in;mso-list:l1 level1 lfo3'><span lang=EN-AU>the Cliser service can no longer be found.</span><span style='font-family:"Calibri",sans-serif'><o:p></o:p></span></li></ul><p class=MsoListParagraph><span lang=EN-AU>Please define “no longer found”<o:p></o:p></span></p><p class=MsoListParagraph><span lang=EN-AU><o:p> </o:p></span></p><ul style='margin-top:0in' type=disc><li class=MsoListParagraph style='margin-left:0in;mso-list:l1 level1 lfo3'><span lang=EN-AU>I assume you uninstalled the old version, rebooted and then installed the new version. If you didn’t, then 6570 would be unavailable as it would be bound to the old one. You cannot have two Windows services with the same name.</span><span style='font-family:"Calibri",sans-serif'><o:p></o:p></span></li></ul><p class=MsoNormal><span style='font-family:"Calibri",sans-serif'><o:p> </o:p></span></p><div><p class=MsoNormal><span style='font-family:"Calibri",sans-serif;color:#1F497D;mso-ligatures:none'>Kevin Brown<o:p></o:p></span></p><p class=MsoNormal><span style='font-family:"Calibri",sans-serif;color:#1F497D;mso-ligatures:none'>Executive Vice President, Sales & Marketing RenderX, Inc.<o:p></o:p></span></p><p class=MsoNormal><span style='font-family:"Calibri",sans-serif;color:#1F497D;mso-ligatures:none'>(650) 327-1000 Direct<o:p></o:p></span></p><p class=MsoNormal><span style='font-family:"Calibri",sans-serif;color:#1F497D;mso-ligatures:none'>(650) 328-8008 Fax<o:p></o:p></span></p><p class=MsoNormal><span style='font-family:"Calibri",sans-serif;color:#1F497D;mso-ligatures:none'>(925) 395-1772 Mobile<o:p></o:p></span></p><p class=MsoNormal><span style='font-family:"Calibri",sans-serif;color:#1F497D;mso-ligatures:none'>skype:kbrown01<o:p></o:p></span></p><p class=MsoNormal><span style='font-family:"Calibri",sans-serif;color:#1F497D;mso-ligatures:none'><a href="mailto:kevin@renderx.com"><span style='color:#0563C1'>kevin@renderx.com</span></a><o:p></o:p></span></p><p class=MsoNormal><span style='font-family:"Calibri",sans-serif;color:#1F497D;mso-ligatures:none'><a href="mailto:sales@renderx.com"><span style='color:#0563C1'>sales@renderx.com</span></a><o:p></o:p></span></p><p class=MsoNormal><span style='font-family:"Calibri",sans-serif;color:#1F497D;mso-ligatures:none'><a href="https://urldefense.proofpoint.com/v2/url?u=http-3A__www.renderx.com_&d=DwMFAw&c=-5LgSL_TkF3nGRQI95ci6eeFVMQ5VESHPf5koMIAxOA&r=yVuryK9i5mTC1HwUhhk11jhcfoM_R79kcOemHB3wJKI&m=_pMuyWQwWjkweA_2ZgroeXdOPL47i9HXHONuCevGjNA&s=VFnYR1htDHu9RCll2WrcHORu2W57P6A8xvtq01n2caU&e="><span style='color:#0563C1'>http://www.renderx.com</span></a> <o:p></o:p></span></p></div><p class=MsoNormal><span style='font-family:"Calibri",sans-serif'><o:p> </o:p></span></p><div><div style='border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal><b><span style='font-family:"Calibri",sans-serif;mso-ligatures:none'>From:</span></b><span style='font-family:"Calibri",sans-serif;mso-ligatures:none'> Xep-support <<a href="mailto:xep-support-bounces@renderx.com">xep-support-bounces@renderx.com</a>> <b>On Behalf Of </b>Darren Munt<br><b>Sent:</b> Sunday, May 19, 2024 7:26 PM<br><b>To:</b> RenderX Community Support List <<a href="mailto:xep-support@renderx.com">xep-support@renderx.com</a>><br><b>Subject:</b> [xep-support] Issue installing WinXEP on Windows 10<o:p></o:p></span></p></div></div><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><span lang=EN-AU>I am attempting to install WinXEP on a new development machine. I have installed a version from 2016 (I think). Setup file version is 11.50.0.42619. This is working fine. <o:p></o:p></span></p><p class=MsoNormal><span lang=EN-AU><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-AU>However when I install a more recent version from the XEPWin.msi dated 13/12/2019, the Cliser service can no longer be found. The install works fine, the Cliser service starts and there are no errors in the Cliser log, but the .Net client reports ‘Unable to connect to [machine-name]:6570 CLISER server’.<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-AU><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-AU>I have opened ports 6570, 6571, and 6997. Given it works fine with the earlier version, what else might be stopping it from connecting?<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-AU><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-AU><o:p> </o:p></span></p></div></body></html>