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<p><tt>Dear RenderX,</tt></p>
<p><tt>I have used XEP for a couple of decades to produce an ISO/IEC
international standard; your organization was kind enough to
provide me and a small handful of my fellow editors (in ISO/IEC
JTC 1/SC 32) a license to use XEP all these years. <br>
</tt></p>
<p><tt>Very recently, two of us (me and Jörn Bartels, copied on this
message) have acquired and configured new laptop computers.
Both of us encountered a very strange problem that caused an
error message to be issued whenever we attempt to transform a
.fo file into .pdf if the document uses Arial Unicode MS. <br>
</tt></p>
<p><tt>The error that we get is:</tt></p>
<blockquote>
<p><tt>could not find any font family matching "ArialUnicodeMS";
replaced by Helvetica</tt></p>
</blockquote>
<p><tt>Both of our xep.xml files contain a font-group thus:</tt></p>
<p><tt> </tt> <span class="c9Y6TC"><</span><span
class="cLUY2">font-group </span><span class="c18YC0">xml:base=</span><span
class="c5M9S0"><a class="moz-txt-link-rfc2396E" href="file:/C:/Windows/Fonts/">"file:/C:/Windows/Fonts/"</a></span><span
class="c18YC0"> label=</span><span class="c5M9S0">"Windows
TrueType"</span><span class="c18YC0"> embed=</span><span
class="c5M9S0">"true"</span><span class="c18YC0"> subset=</span><span
class="c5M9S0">"true"</span><span class="c9Y6TC">></span> <br>
<style>
.c9Y6TC { color:#0000ff; }
.cLUY2 { color:#ea8f0f; }
.c18YC0 { color:#d00020; }
.c5M9S0 { color:#000090; }</style></p>
<p><tt>In that font-group, we both have the following:</tt></p>
<p> <span class="c9Y6TC"><</span><span class="cLUY2">font-family
</span><span class="c18YC0">name=</span><span class="c5M9S0">"ArialUnicodeMS"</span><span
class="c9Y6TC">></span><br>
<span class="c9Y6TC"><</span><span class="cLUY2">font</span><span
class="c9Y6TC">><</span><span class="cLUY2">font-data </span><span
class="c18YC0">ttf=</span><span class="c5M9S0">"ARIALUNI.ttf"</span><span
class="c18YC0">/</span><span class="c9Y6TC">><</span><span
class="cLUY2">/font</span><span class="c9Y6TC">></span><br>
<span class="c9Y6TC"><</span><span class="cLUY2">/font-family</span><span
class="c9Y6TC">></span><br>
<style>
.c9Y6TC { color:#0000ff; }
.cLUY2 { color:#ea8f0f; }
.c18YC0 { color:#d00020; }
.c5M9S0 { color:#000090; }</style></p>
<p><tt>Both of us definitely have this font, using that exact font
name (including capitalization), instlled in ...\windows\fonts\
The installed font shows in that directory as "Arial Unicode MS
Regular". <br>
</tt></p>
<p><tt>On my new laptop, I eventually created a new font-group:</tt></p>
<p> <span class="c9Y6TC"><</span><span class="cLUY2">font-group
</span><span class="c18YC0">xml:base=</span><span class="c5M9S0"><a class="moz-txt-link-rfc2396E" href="file:/D:/RenderX/fonts/ttf/">"file:/D:/RenderX/fonts/ttf/"</a></span><span
class="c18YC0"> label=</span><span class="c5M9S0">"Windows
TrueType"</span><span class="c18YC0"> embed=</span><span
class="c5M9S0">"true"</span><span class="c18YC0"> subset=</span><span
class="c5M9S0">"true"</span><span class="c9Y6TC">></span> <br>
<style>
.c9Y6TC { color:#0000ff; }
.cLUY2 { color:#ea8f0f; }
.c18YC0 { color:#d00020; }
.c5M9S0 { color:#000090; }</style></p>
<p><tt>and moved the font-family lines (shown above) into that new
font-group; I also coped the font file ARIALUNI.ttf into the
directory D:\RenderX\fonts\ttf\. This "cured" the problem on my
laptop, although I absolutely cannot figure out why. <br>
</tt></p>
<p><tt>Unfortunately, my colleague Jörn Bartels did exactly the same
thing on his new laptop, and he continues to have the problem of
getting that error message. <br>
</tt></p>
<p><tt>Can you help us figure out WHY this happens only on our new
Windows 10 laptops and HOW we can fix the problem on Jörn's
computer?</tt></p>
<p><tt>Many thanks,<br>
Jim</tt></p>
<pre class="moz-signature" cols="72">--
Jim Melton SheltieJim at xmission dot com
-------------------------------------------
Owner and Captain:
Passport 40 #018 Dream SeQueL
Co-Owner and Co-Captain:
Passport 42 #040 Turtle Blues
-------------------------------------------
Shelties since 1969; ASSA member since 1992</pre>
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