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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link="#0563C1" vlink="#954F72"><div class=WordSection1><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'>Another debug test would be to run the document to FO (do not delete the final FO that is being sent).<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'>Examine that.<o:p></o:p></span></p><p class=MsoListParagraph style='text-indent:-.25in;mso-list:l0 level1 lfo1'><![if !supportLists]><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'><span style='mso-list:Ignore'>1)<span style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'>Are the characters there or not? If they are not … it is something in the DITA/XSL chain and has nothing to do with the PDF generation.<o:p></o:p></span></p><p class=MsoListParagraph style='text-indent:-.25in;mso-list:l0 level1 lfo1'><![if !supportLists]><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'><span style='mso-list:Ignore'>2)<span style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'>If they are … then post the two snippets of the FO so we can examine what fonts are used and what character selection strategy<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'>Kevin Brown<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'>RenderX<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'><o:p> </o:p></span></p><div><div style='border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal><b><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'>From:</span></b><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'> Xep-support [mailto:xep-support-bounces@renderx.com] <b>On Behalf Of </b>Kevin Brown<br><b>Sent:</b> Tuesday, July 17, 2018 11:37 AM<br><b>To:</b> 'RenderX Community Support List' <xep-support@renderx.com><br><b>Subject:</b> [xep-support] Re: String encoding issue<o:p></o:p></span></p></div></div><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'>It is completely unclear how this relates to RenderX but one guess would be that you are using different fonts in each of the two representations.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'>One font contains those glyphs, the other does not.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'>Check what fonts are used in each of two cases.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'>Kevin Brown<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><b><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'>From:</span></b><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'> Xep-support [<a href="mailto:xep-support-bounces@renderx.com">mailto:xep-support-bounces@renderx.com</a>] <b>On Behalf Of </b>Morley Tooke<br><b>Sent:</b> Tuesday, July 17, 2018 11:32 AM<br><b>To:</b> RenderX Community Support List <<a href="mailto:xep-support@renderx.com">xep-support@renderx.com</a>><br><b>Subject:</b> [xep-support] String encoding issue<o:p></o:p></span></p><p class=MsoNormal><o:p> </o:p></p><div><p class=MsoNormal>Hello,<o:p></o:p></p><div><p class=MsoNormal><o:p> </o:p></p></div><div><p class=MsoNormal>One of my writers has run into an issue where a string of numbers in a fig is being rendered out of his topic. I've seen this once before with a very similar string.This is his code:<o:p></o:p></p></div><div><p class=MsoNormal><o:p> </o:p></p></div><div><p class=MsoNormal><title class="- topic/title ">Injection Well W01I01: Process Control</title><o:p></o:p></p></div><div><p class=MsoNormal><o:p> </o:p></p></div><div><p class=MsoNormal>His output looks something like this: <o:p></o:p></p></div><div><p class=MsoNormal><o:p> </o:p></p></div><div><p class=MsoNormal><b>Injection Well W</b><o:p></o:p></p></div><div><p class=MsoNormal><o:p> </o:p></p></div><div><p class=MsoNormal>There is nothing special in the PDF customization code.<o:p></o:p></p></div><div><p class=MsoNormal><o:p> </o:p></p></div><div><p class=MsoNormal>This is the rest of his email to me:<o:p></o:p></p></div><div><p class=MsoNormal><o:p> </o:p></p></div><div><p class=MsoNormal><i><span lang=EN-CA style='font-size:11.0pt;font-family:"Calibri",sans-serif'>The basic gist is that I have a well that is labelled W010I01. And when I enter that label in body text, it renders fine in the PDF. However, when I enter it in a fig title tag, the W will render, but the rest of the text is left blank. EG:</span></i><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'><o:p></o:p></span></p><p class=MsoNormal><o:p> </o:p></p></div><div><p class=MsoNormal><i><span lang=EN-CA style='font-size:11.0pt;font-family:"Calibri",sans-serif'>I have tried a few variations in the title text to see what happens. Adding a space between W and 0 works fine:</span></i><i><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'> </span></i><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'><o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'><o:p> </o:p></span></p><p class=MsoNormal><i><span lang=EN-CA style='font-size:11.0pt;font-family:"Calibri",sans-serif'>As does replacing the first 0 with a capital O:</span></i><i><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'> </span></i><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'><o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'><o:p> </o:p></span></p><p class=MsoNormal><i><span lang=EN-CA style='font-size:11.0pt;font-family:"Calibri",sans-serif'>But W01xxx is a no-go. So, far as I can gather, EasyDITA or Oxygen are interpreting that W01xxx as something other than plain text, and removing it from the document altogether. </span></i><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'><o:p></o:p></span></p><p class=MsoNormal><o:p> </o:p></p></div><div><p class=MsoNormal>Thanks in advance,<o:p></o:p></p></div><div><p class=MsoNormal><o:p> </o:p></p></div><div><p class=MsoNormal>Morley<o:p></o:p></p></div><div><p class=MsoNormal><o:p> </o:p></p></div><div><p class=MsoNormal><o:p> </o:p></p></div></div></div></body></html>