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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link="#0563C1" vlink="#954F72"><div class=WordSection1><p class=MsoNormal><span style='color:#1F497D'>It could be many things.<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>You are a supported customer so I suggest you post to <a href="mailto:support@renderx.com">support@renderx.com</a> and not the open support group so we can assist you in more detail.<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>You should include:<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><p class=MsoListParagraph style='text-indent:-.25in;mso-list:l0 level1 lfo1'><![if !supportLists]><span style='color:#1F497D'><span style='mso-list:Ignore'>1)<span style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]><span style='color:#1F497D'>Version of all software uses – both XEPWin and EnMasse/WinMasse<o:p></o:p></span></p><p class=MsoListParagraph style='text-indent:-.25in;mso-list:l0 level1 lfo1'><![if !supportLists]><span style='color:#1F497D'><span style='mso-list:Ignore'>2)<span style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]><span style='color:#1F497D'>The configuration files for both applications<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>Since you are running XEPWin, starting the Cliserservice would launch two JVMs (since you have 2 configured), each with 2048MB memory. While formatting you can watch those and see if both are used. <o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>Kevin Brown<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>RenderX<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><div><div style='border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal><b>From:</b> Xep-support [mailto:xep-support-bounces@renderx.com] <b>On Behalf Of </b>Antinarelli Léonardo<br><b>Sent:</b> Wednesday, July 26, 2017 7:57 AM<br><b>To:</b> xep-support@renderx.com<br><b>Subject:</b> [xep-support] Cliser-servers<o:p></o:p></p></div></div><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><span lang=FR-CA>Hello,<o:p></o:p></span></p><p class=MsoNormal><span lang=FR-CA><o:p> </o:p></span></p><p class=MsoNormal><span lang=FR-CA>I have a server where the cliser service stops from time to time. Since the installation, the server was not much used, so we got to it while doing some charge tests. <o:p></o:p></span></p><p class=MsoNormal><span lang=FR-CA>The only different thing I noticed on this server is that cliserservice.exe uses about half the memory (5440K) compared to other servers (9392K).<o:p></o:p></span></p><p class=MsoNormal><span lang=FR-CA><o:p> </o:p></span></p><p class=MsoNormal><span lang=FR-CA>All servers are supposed to have the same installation/configuration:<o:p></o:p></span></p><p class=MsoNormal><span lang=FR-CA><o:p> </o:p></span></p><p class=MsoNormal><span lang=FR-CA>(from cliserservice.log)<o:p></o:p></span></p><p class=MsoNormal><span lang=FR-CA>JAVA-OPTIONS=-Xms2048M -Xmx2048M<o:p></o:p></span></p><p class=MsoNormal><span lang=FR-CA>CLISER-SERVERS=2<o:p></o:p></span></p><p class=MsoNormal><span lang=FR-CA><o:p> </o:p></span></p><p class=MsoNormal><span lang=FR-CA>Even that cliser-servers=2, could it be possible that only one is working? Is there a way to check that? That would explain the memory, and the stops (due to the charge).<o:p></o:p></span></p><p class=MsoNormal><span lang=FR-CA><o:p> </o:p></span></p><p class=MsoNormal><span lang=FR-CA>Here the error we get :<o:p></o:p></span></p><p class=MsoNormal><span lang=FR-CA>System.ApplicationException: Unable to connect to V003V7176:6572 CLISER server<span style='color:red'> </span>at Rapports.RenderX.RenderX.FusionnerDocXSLFOBinABin(Byte[] _bytFichXSLBin, Byte[] _bytFichXMLBin, Boolean _blnMAJChemGabarCode128, Dictionary`2 _colctXsltParam) at Rapports.RenderX.RenderX.FusionnerDocXSLFO(Byte[] _bytFichXSLBin, Byte[] _bytFichXMLBin, Boolean _blnMAJChemGabarCode128) at TEC.TEA5_V4EssaisTecno_cpo.RenderX.EssaisRenderX.FusionnerBinaireSansParametre()<o:p></o:p></span></p><p class=MsoNormal><span lang=FR-CA><o:p> </o:p></span></p><p class=MsoNormal><span lang=FR-CA>Thanks in advance,<o:p></o:p></span></p><p class=MsoNormal><span lang=FR-CA><o:p> </o:p></span></p><p class=MsoNormal><b><span lang=FR-CA style='color:#1F3864;mso-fareast-language:FR-CA'>Leonardo Antinarelli</span></b><span lang=FR-CA style='color:#1F3864;mso-fareast-language:FR-CA'><o:p></o:p></span></p><p class=MsoNormal><span lang=FR-CA><o:p> </o:p></span></p></div></body></html>