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</o:shapelayout></xml><![endif]--></head><body lang=EN-AU link=blue vlink=purple><div class=WordSection1><p class=MsoNormal><span style='color:#1F497D'>Kevin,<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>I’ve changed the JAVA-HOME key as follows:<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='color:#1F497D'> <add key="JAVA-HOME" value="c:\program files\java\jre7\"/><o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>This is the path to the JRE. There is also an installation on the e: drive but the above is the default registry location for JRE on this server. When I restart Cliser, there is a javaw.exe process running. If I stop Cliser it ends, so I know it is being created by Cliser starting.<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>There is no firewall running on this machine at all. I can telnet to localhost 6570 so it doesn’t seem to be blocked.<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>This is the log:<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>==<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>06:03:34<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>Starting Cliser service ...<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>JAVA-HOME=c:\program files\java\jre7\<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>JAVA-CLASSPATH=<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>JAVA-OPTIONS=<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>XEP-LICENSE=C:\Program Files\RenderX\XEPWin\xep\license.xml<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>XEP-CONFIG=C:\Program Files\RenderX\XEPWin\xep\xep.xml<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>XEP-JAR=C:\Program Files\RenderX\XEPWin\xep\lib\xep.jar<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>CLISER-JAR=C:\Program Files\RenderX\XEPWin\xep\lib\cliser.jar<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>CLISER-SERVERS=1<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>LOG-FILE=e:\facet\cliserservice.log<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>CLISER-CONTROL-PORT=6997<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>CLISER-PORT-RANGE=6570-6571<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>Calculating Cliser ports ...<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>Starting servers ...<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>Starting java: -Xrs -Dcom.renderx.xep.CONFIG="C:\Program Files\RenderX\XEPWin\xep\xep.xml" -Dcom.renderx.xep.LICENSE="C:\Program Files\RenderX\XEPWin\xep\license.xml" -cp "";"C:\Program Files\RenderX\XEPWin\xep\lib\cliser.jar";"C:\Program Files\RenderX\XEPWin\xep\lib\xep.jar" com.renderx.xepx.cliser.Engine -port 6570 -hcport 6571<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>Starting load balancer ...<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>06:04:01 Received a request: /create-formatter/<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>Current formatter: 0<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>==<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>Not sure what else to check. I’ve installed RenderX on two machines so far without great difficulty, once I sorted out the configuration file. Are there any other clues in the log?<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><div><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0cm 0cm 0cm'><p class=MsoNormal><b><span lang=EN-US style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span lang=EN-US style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> xep-support-bounces@renderx.com [mailto:xep-support-bounces@renderx.com] <b>On Behalf Of </b>Kevin Brown<br><b>Sent:</b> Tuesday, 24 December 2013 11:07 AM<br><b>To:</b> 'RenderX Community Support List'<br><b>Subject:</b> [xep-support] Re: Unable to connect to XXX:6570 CLISER server<o:p></o:p></span></p></div></div><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><span lang=EN-US style='color:#1F497D'>Darren:<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US style='color:#1F497D'>That is usually a firewall on your machine although the JAVA-HOME directory looks wrong to me and this could be it.<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US style='color:#1F497D'>It is normally in Program Files or Program Files (X86) like here:<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US style='color:#1F497D'>C:\Program Files (x86)\Java\jre6<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US style='color:#1F497D'>If you examine processes in taskmanager after running Cliser and there is no javaw.exe running, then you do not have Java at that location and certainly not at the root of the JDK.<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US style='color:#1F497D'>If that is not it …..<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US style='color:#1F497D'>The .NET API speaks to the underlying service through ports as you can see in the configuration.<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='color:#1F497D'>These ports need to be open (even if only for localhost).<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US style='color:#1F497D'>Using services, stop the Cliser service<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='color:#1F497D'>Edit the CliserService.exe.config and limit the port range to 6570-6571 (unless you are running on a server, you do not need more than one and since CLISER-SERVERS is set to 1, you only have “1” anyway. You need two ports for each server.<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='color:#1F497D'>Then check your firewall and make sure you open 6570 and 6571 to localhost.<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US style='color:#1F497D'>Kevin Brown<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='color:#1F497D'>RenderX<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='color:#1F497D'><o:p> </o:p></span></p><div><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0cm 0cm 0cm'><p class=MsoNormal><b><span lang=EN-US style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span lang=EN-US style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> <a href="mailto:xep-support-bounces@renderx.com">xep-support-bounces@renderx.com</a> [<a href="mailto:xep-support-bounces@renderx.com">mailto:xep-support-bounces@renderx.com</a>] <b>On Behalf Of </b>Darren Munt<br><b>Sent:</b> Monday, December 23, 2013 3:56 PM<br><b>To:</b> <a href="mailto:xep-support@renderx.com">xep-support@renderx.com</a><br><b>Subject:</b> [xep-support] Unable to connect to XXX:6570 CLISER server<o:p></o:p></span></p></div></div><p class=MsoNormal><span lang=EN-US><o:p> </o:p></span></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>This is a new install on Windows 7 server sp2. I’ve installed Cliser, XEP and XEP Win. When I pass a document to the XEPWin component, it returns “Unable to connect to XXX:6570 CLISER server” where xxx is my machine name. This is the output in the cliser log file:<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>05:12:26<o:p></o:p></p><p class=MsoNormal>Starting Cliser service ...<o:p></o:p></p><p class=MsoNormal>JAVA-HOME=e:\jdk\<o:p></o:p></p><p class=MsoNormal>JAVA-CLASSPATH=<o:p></o:p></p><p class=MsoNormal>JAVA-OPTIONS=<o:p></o:p></p><p class=MsoNormal>XEP-LICENSE=C:\Program Files\RenderX\XEPWin\xep\license.xml<o:p></o:p></p><p class=MsoNormal>XEP-CONFIG=C:\Program Files\RenderX\XEPWin\xep\xep.xml<o:p></o:p></p><p class=MsoNormal>XEP-JAR=C:\Program Files\RenderX\XEPWin\xep\lib\xep.jar<o:p></o:p></p><p class=MsoNormal>CLISER-JAR=C:\Program Files\RenderX\XEPWin\xep\lib\cliser.jar<o:p></o:p></p><p class=MsoNormal>CLISER-SERVERS=1<o:p></o:p></p><p class=MsoNormal>LOG-FILE=e:\facet\cliserservice.log<o:p></o:p></p><p class=MsoNormal>CLISER-CONTROL-PORT=6997<o:p></o:p></p><p class=MsoNormal>CLISER-PORT-RANGE=6570-6770<o:p></o:p></p><p class=MsoNormal>Calculating Cliser ports ...<o:p></o:p></p><p class=MsoNormal>Starting servers ...<o:p></o:p></p><p class=MsoNormal>Starting java: -Xrs -Dcom.renderx.xep.CONFIG="C:\Program Files\RenderX\XEPWin\xep\xep.xml" -Dcom.renderx.xep.LICENSE="C:\Program Files\RenderX\XEPWin\xep\license.xml" -cp "";"C:\Program Files\RenderX\XEPWin\xep\lib\cliser.jar";"C:\Program Files\RenderX\XEPWin\xep\lib\xep.jar" com.renderx.xepx.cliser.Engine -port 6570 -hcport 6571<o:p></o:p></p><p class=MsoNormal>Starting load balancer ...<o:p></o:p></p><p class=MsoNormal>05:12:57 Received a request: /create-formatter/<o:p></o:p></p><p class=MsoNormal>Current formatter: 0<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>The last two lines repeat each time I call it, so I’m assuming that the request is reaching Cliser but it is failing and that the clue is in “Current formatter: 0” but a search of your site for that string yields nothing. If you could point me towards a resolution, I would be greatly appreciative. Thanks!<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><span style='font-size:12.0pt;font-family:"Times New Roman","serif"'> <o:p></o:p></span></p></div>
!DSPAM:87,52dcc0ce9851103715595!
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