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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link=blue vlink=purple><div class=WordSection1><p class=MsoNormal><span style='color:#1F497D'>Darren:<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>That is usually a firewall on your machine although the JAVA-HOME directory looks wrong to me and this could be it.<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>It is normally in Program Files or Program Files (X86) like here:<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>C:\Program Files (x86)\Java\jre6<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>If you examine processes in taskmanager after running Cliser and there is no javaw.exe running, then you do not have Java at that location and certainly not at the root of the JDK.<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>If that is not it ….<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>The .NET API speaks to the underlying service through ports as you can see in the configuration.<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>These ports need to be open (even if only for localhost).<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>Using services, stop the Cliser service<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>Edit the CliserService.exe.config and limit the port range to 6570-6571 (unless you are running on a server, you do not need more than one and since CLISER-SERVERS is set to 1, you only have “1” anyway. You need two ports for each server.<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>Then check your firewall and make sure you open 6570 and 6571 to localhost.<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>Kevin Brown<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>RenderX<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><div><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> xep-support-bounces@renderx.com [mailto:xep-support-bounces@renderx.com] <b>On Behalf Of </b>Darren Munt<br><b>Sent:</b> Monday, December 23, 2013 3:56 PM<br><b>To:</b> xep-support@renderx.com<br><b>Subject:</b> [xep-support] Unable to connect to XXX:6570 CLISER server<o:p></o:p></span></p></div></div><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><span lang=EN-AU><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-AU>This is a new install on Windows 7 server sp2. I’ve installed Cliser, XEP and XEP Win. When I pass a document to the XEPWin component, it returns “Unable to connect to XXX:6570 CLISER server” where xxx is my machine name. This is the output in the cliser log file:<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-AU><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-AU>05:12:26<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-AU>Starting Cliser service ...<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-AU>JAVA-HOME=e:\jdk\<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-AU>JAVA-CLASSPATH=<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-AU>JAVA-OPTIONS=<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-AU>XEP-LICENSE=C:\Program Files\RenderX\XEPWin\xep\license.xml<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-AU>XEP-CONFIG=C:\Program Files\RenderX\XEPWin\xep\xep.xml<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-AU>XEP-JAR=C:\Program Files\RenderX\XEPWin\xep\lib\xep.jar<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-AU>CLISER-JAR=C:\Program Files\RenderX\XEPWin\xep\lib\cliser.jar<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-AU>CLISER-SERVERS=1<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-AU>LOG-FILE=e:\facet\cliserservice.log<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-AU>CLISER-CONTROL-PORT=6997<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-AU>CLISER-PORT-RANGE=6570-6770<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-AU>Calculating Cliser ports ...<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-AU>Starting servers ...<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-AU>Starting java: -Xrs -Dcom.renderx.xep.CONFIG="C:\Program Files\RenderX\XEPWin\xep\xep.xml" -Dcom.renderx.xep.LICENSE="C:\Program Files\RenderX\XEPWin\xep\license.xml" -cp "";"C:\Program Files\RenderX\XEPWin\xep\lib\cliser.jar";"C:\Program Files\RenderX\XEPWin\xep\lib\xep.jar" com.renderx.xepx.cliser.Engine -port 6570 -hcport 6571<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-AU>Starting load balancer ...<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-AU>05:12:57 Received a request: /create-formatter/<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-AU>Current formatter: 0<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-AU><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-AU>The last two lines repeat each time I call it, so I’m assuming that the request is reaching Cliser but it is failing and that the clue is in “Current formatter: 0” but a search of your site for that string yields nothing. If you could point me towards a resolution, I would be greatly appreciative. Thanks!<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-AU><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-AU style='font-size:12.0pt;font-family:"Times New Roman","serif"'>!DSPAM:87,52b8cda29851409114680! <o:p></o:p></span></p></div></body></html>