[xep-support] Font extraction problem in Acrobat

[Alexei Gagarinov]

Hello Paul,

Could you please send the Times font files (for the both bold and roman
face, i.e. tim.afm, TIM.pfb, timb.afm, TIMB.pfb) to support at renderx.com (in
ZIP archive).

Best regards,
  Alexei Gagarinov
RenderX

----- Original Message ----- 
From: "Appleby, Paul" <paul.appleby at tso.co.uk>
To: <xep-support at renderx.com>
Sent: Wednesday, July 26, 2006 1:51 PM
Subject: [xep-support] Font extraction problem in Acrobat


> I'm succesfully creating a PDF using XEP Version 4.5 build 20060116
> This opens fine in Acrobat 7 and Adobe Reader 7. However when I open it in
Acrobat 5 or 6 I get the following error:
> 'Unable to extract the embedded font 'MTimesNewRoman-Bold. Some characters
may not display or print correctly'
> It also opens fine in Brava reader. We need it to open in versions earlier
than 7 because these files will be publicly accessible so we have no control
over the acrobat version being used.
> It is also happening for the italic face but oddly the roman face and bold
italic face are fine!
> I've got the fonts embedded and tried both subsetting and not subsetting
with no difference.
> I've output the file to PostScript from XEP and distilled it and it works
fine. A colleague has suggested that XEP may not be embedding the font
correctly but having dug around the web this seems a fairly common problem
(with no obvious cause) so I'm not convinced.
> ...
> Any help would be very much appreciated.
>
> Paul Appleby
> Technical Data Consultant
> The Stationery Office
> Tel: +44 (0)1603 695898
> Mobile: +44 (0)7730 074821
> Email: paul.appleby at tso.co.uk
> Web: www.tso.co.uk <http://www.tso.co.uk>
> TSO Providing Document and Publishing Services
>
>
>
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