[xep-support] 'Object label badly formatted' error

[Brett Karopczyc]

Hello,

I just started delivering PDF files created with XEP through my web 
site (replacing a FrameMaker workflow), and I immediately got 
complaints from my customers that the PDF files could not be viewed on 
the web.  When they click on a link to a PDF file, they get an error 
message (apparently from Acrobat Reader) stating 'Object label badly 
formatted'.  So far the complaints have come from my customers using 
Acrobat Reader 5.x and 6.x on the Windows platform.

After searching for this error, it seems RenderX was made aware of the 
issue back in June of 2004.  I'm wondering whether any progress has 
been made in rectifying this problem since that time.  I'm aware of the 
user workarounds (saving the file before viewing and turning off fast 
web viewing), but honestly both of these solutions add an unnecessary 
level of complexity to the solution I'm trying to provide.  It also 
appears the problem is fixed by upgrading to Acrobat Reader 7.0, but 
most of my customers work for large organizations where the IT 
department controls software updates in the enterprise, meaning they 
have no control over which version of Reader is used.

Is turning off linearization in XEP during the PDF production the only 
known solution from my end (as the provider of the documents)?  
Linearization is one of the key features we specifically looked for 
when picking an XSL-FO formatter, as some of our documents are quite 
large.  Other PDF files we've created (using both FrameMaker and XSL 
Formatter) are linearized and provided in the exact same fashion, but 
do not experience this problem.

I'm using XEP Version 4.4 build 20050610 on Mac OS X.


Thanks for any information and assistance you can provide,

Brett Karopczyc
Head of Software Development
Bristol Capital, Inc.

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